LEGAL NOTICE AND GENERAL INFORMATION
1. Identification of the Holder
In compliance with Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), it is hereby informed that the website www.bloomcorefloral.com (hereinafter, "the Website") is owned by:
Responsible for the Website (Administrator): J. Javier EC ( NIF: 52678348-E)
Business address: Flores La AlquerÃa, Calle Jesús, 50, CP 46007, Valencia (Spain).
Physical store manager: F. Javier CR (NIF: 73558578-R).
Contact email: bloomcorefloral@gmail.com
Telephone: 961 10 20 40
2. Object
The website is dedicated exclusively to the marketing of artificial, preserved/freeze-dried and dried flowers, greenery and plants, presented in compositions or floral arrangements.
3. General Definitions
USER: Any individual browsing the website. Access is free and does not require prior registration. The user is responsible for managing their consent regarding the use of cookies in accordance with our Cookie Policy.
BUYER: User who formalizes the purchase of one or more items through the Web purchase process.
RECEIVER: Natural person or legal entity that receives the merchandise purchased by the Buyer at the delivery address provided.
Términos y Condiciones
PRIVACY AND DATA PROTECTION POLICY
1. Data Controller
The data controller for the personal data collected on this website is J. Javier EC, with tax identification number 52678348-E and business address at Calle Jesús, 50, CP 46007, Valencia (Spain). Email: bloomcorefloral@gmail.com.
2. Purpose of the Processing
The data provided by the User/Buyer will be processed for the following purposes:
Manage the purchasing process, product delivery, and invoicing.
To handle inquiries and requests submitted through our forms or email.
Send commercial communications (newsletter) provided that the user has given their explicit consent.
3. Legitimation
The legal basis for processing your data is:
The execution of the sales contract for the clients.
The interested party's consent for consultations and sending of commercial information.
4. Transfer of Data
Your data will not be transferred to third parties, except when legally required or when strictly necessary for the provision of the service:
Transport and logistics companies (to make the delivery).
Payment gateways (Stripe/Banking Entities) for collection management.
5. User Rights
Everyone has the right to obtain confirmation as to whether or not we are processing their data. Users may exercise their rights of access, rectification, erasure ("right to be forgotten"), restriction of processing, data portability, and objection.
To exercise these rights, the User may send a written request accompanied by a copy of their identity document (ID/Passport) to:
Physical address: Calle Jesús, 50, CP 46007, Valencia.
Email: bloomcorefloral@gmail.com (indicating "Data Protection" in the subject line).
Likewise, if you do not wish to receive commercial information, you can revoke your consent at any time by sending an email to the address indicated above.
Minors
This website and its services are intended exclusively for adults. By completing any registration or purchase form, the User/Buyer guarantees that they are of legal age according to the legislation of their country of residence (18 years in Spain) and that they possess the necessary legal capacity to contract the services offered. The User will be solely responsible for the veracity of this declaration.
We reserve the right to request, at any time, the necessary identification documents to verify the User's age. If we suspect that a User has falsified their information or is a minor, we may proceed with the immediate cancellation of their order and deny them access to the Website's services.
COOKIES POLICY
At www.bloomcorefloral.com we use cookies to facilitate browsing and improve our users' experience. In compliance with Article 22.2 of Law 34/2002 (LSSI) and the guidelines of the Spanish Data Protection Agency (AEPD), we inform you about what cookies are and how we manage them.
1. What is a cookie?
A "cookie" is a small text file that websites store in your browser to remember information about your visit. They are essential for the functioning of the internet, allowing websites to remember your preferences (language, shopping cart) and analyze your browsing habits to offer you relevant content.
2. Types of cookies used on this website
Depending on its purpose, this website uses:
Technical Cookies (Necessary): These are essential for the website to function. They allow us to control traffic, identify the purchase session in Stripe, and ensure secure navigation. They cannot be disabled, as the website would not function without them.
Personalization Cookies: These allow us to remember the language chosen or the website design selected by the user.
Analytics Cookies (Third Party): With your consent, we use tools such as Google Analytics to obtain anonymous statistics on the number of visitors and the most viewed pages.
Social Media Cookies: These allow you to share content on your social networks. These cookies are managed by external platforms (Facebook, Instagram, etc.).
3. Management and revocation of consent
When you enter our website, you will see a "Cookies Banner" where you can accept, reject or configure their use.
If you wish to modify your settings or delete stored cookies, you can do so through your browser options:
Google Chrome
Mozilla Firefox
Microsoft Edge
Safari
4. Update
This policy may be updated based on legislative changes. We recommend that you review it periodically.
Términos Tienda Online
Venta de Productos:
- En nuestra web podrá comprar artículos a la venta que dispongamos en nuestra tienda física, estos artículos están a disposición del usuario/a en la tienda online de nuestra web previo pago que aparezca en pantalla incluido en el precio el correspondiente IVA en vigor en el Reino de España.
​
- El plazo máximo de entrega desde que el usuario realizo la compra en la web será de 30 días laborables.
- El coste de envió dependerá de la dirección de entrega, este coste aparecerá en el proceso de compra al introducir la dirección de entrega, en caso de que el usuario retire por sus medios de nuestra tienda física el articulo adquirido en nuestra web este coste de retirada tendrá un valor de 0€.
​
- Los precios aparecen en pantalla con el correspondiente IVA en vigor en el Reino de España.
​
- Cuando el usuario contrata el servicio de envió este solo se aplicada aun producto,
(en caso de adquirir mas productos este tendrá que realizar varias compras indicando cada vez la dirección de destino y los datos correspondientes).
- Solo realizamos envíos en España Peninsular.
- El coste del envió se calcula por volumen y peso del articulo adquirido.
​
​
POLITICA DE DEVOLUCIONES.
​
Política de Devoluciones, Daños y Reembolsos.
1. Derecho de Desistimiento y Gastos de Devolución
El usuario dispone de 14 días naturales desde la recepción del pedido para ejercer su derecho de devolución. En caso de desistimiento por voluntad del cliente (cuando el producto no presenta defectos), los costes directos del envío de devolución correrán a cargo del cliente, quien deberá asegurar que la mercancía llegue en perfecto estado a nuestras instalaciones donde revisaremos el producto devuelto.
​
2. Excepciones al Derecho de Devolución
No se aceptará la devolución en los siguientes casos:
-
Productos Personalizados: Artículos fabricados o confeccionados expresamente siguiendo las indicaciones del cliente.
-
Manipulación Indebida: Artículos que presenten daños, roturas en la composición floral o signos de mala praxis por parte del cliente, usuario/a o destinatario/a que los hagan inservibles para su puesta a la venta. (Una vez revisado en nuestra instalaciones).
3. Recepción de Mercancía en Mal Estado (Rotura por Transporte)
Si en el momento de la entrega el paquete presenta daños visibles (golpes, caja abierta o mojada), el cliente deberá seguir obligatoriamente este protocolo para que podamos gestionar la incidencia:
-
IMPORTANTE:. Hacer constar el daño en el albarán o documento de recepción del transportista (ej. "Paquete dañado" o "Pendiente de revisar").
-
Realizar fotografías del embalaje exterior y del producto dañado.
-
Notificar la incidencia en un plazo máximo de 24 horas desde la recepción del pedido enviando un email a bloomcorefloral@gmail.com o floralqueria@live.com aportando las fotos. Este plazo es imprescindible para que podamos reclamar al seguro del transporte.
-
Póngase en contacto con nosotros también por teléfono al: 961102040 (Floristería la alquería) o por whassapp al 678854686
4. Procedimiento de Reembolso
Una vez recibida la mercancía y comprobado su estado (y que no ha habido manipulación indebida), procederemos al reembolso del importe:
-
Método: El abono se realizará siempre mediante el mismo método de pago utilizado en la compra original.
-
Plazos: El reembolso puede tardar en verse reflejado en su extracto bancario hasta 14 días naturales, dependiendo de la entidad bancaria y su operativa interna. Este plazo contará a partir de la resolución favorable de la incidencia o recepción del producto.
-
En caso de ser favorable total o parcialmente la devolución solo afecta al articulo en cuestión.
-
​
​
​
Normativas de Entrega
1. In-Store Pickup (Click & Collect)
This option is free and allows the customer to receive their order quickly.
Collection point: c/ Jesus, 50 Bjo Izquierda cp 46007 - Valencia - Spain.
Availability time: The order will be ready within the timeframe I indicate during the purchase process.
Notification: You will receive an email or SMS when your order is ready for collection.
Requirements: You must present your ID and proof of purchase (digital or printed). If someone else is coming on your behalf, they must bring a signed authorization and a copy of the buyer's ID.
2. Home Delivery with Own Transport
Ideal for local deliveries or bulky/delicate products.
Coverage areas: We make direct deliveries in the city of Valencia and nearby towns.
Delivery days: Our own deliveries are made from Monday to Friday between 10:00 a.m. and 1:30 p.m. and between 5:00 p.m. and 7:30 p.m.
Coordination: We could contact you beforehand by phone or WhatsApp to agree on an approximate delivery time slot.
3. Shipping via Transport Agency
For shipments outside our direct delivery area.
Delivery time: Between 2 and 7 business days once the order leaves our facilities.
Tracking: Once shipped, you will receive a tracking number to check the status of your package on the agency's website.
Delivery attempts: If the agency cannot locate anyone at the address, they will make a second attempt or leave the package at a nearby collection point.
4. Order Receipt and Review
It is essential that the client knows what to do if there is a visual problem:
Important note:
Upon delivery, please check that the packaging is in good condition. If you notice any external damage, please note it on the carrier's delivery note and inform us within 24 hours so we can process the insurance claim.